Identify at least five aspects of your work that helped you understand the expectations and responsibilities of hospitality managers.

1. Learning and enforcing policies and procedures regarding admission, food and beverage, maintenance, and other skybox & club operations
2. Assisting with the management and supervision of staff members (FANgineers)
3. Serve as a liaison between skybox holders/club members, the catering staff, and the University of Alabama Athletic Department
4. Producing materials for all aspects of premium seating (service guides, menu portfolios, and newsletters)
5. Deliver the finest hospitality and service by going above & beyond every day (Learning the balance between keeping a guest happy and enforcing the rules)

Identify at least three aspects of your work, if you were the manager of the facility, you would like to change.  Discuss why you want these changed and how you would make these changes. 

1. I would work on to improve our recruiting process.  During the season our team struggles with retention rates and a lot of no-show’s the day of events.  I think a longer interview process and slightly higher standards would improve our ability to serve our guests.  As of now, we are willing to hire almost anyone that says they will show up, but that becomes a problem in varying work ethic.  It leads to our guests having varying experiences, from poor to excellent.  If we worked to recruit truly service hearted individuals instead of trying to teach everyone to become one, I believe our team would excel to a new level of hospitality.  
2. In addition, I would work on the communication between interns and directors.  There are times I feel like I am not getting the whole picture because the directors are not completely transparent about the bigger picture.  I have found that as I grew in the company and had more experience under my belt, it is as if I received a higher security clearance. I now get to know more of the ins and outs.  However, it hindered my ability before now.  I understand that there is a hierarchy of information, but it can feel steep as a new intern.  I would hope to make the interns feel included as much as possible.  Team bonding and cooperation between interns and directors would be of a higher importance if I were manager.
3. Lastly, there is a need for long term planning.  I found that over my years with CTH, it seems a lot is done within the week of a game.  I acknowledge some things cannot be done sooner than that.  Events, especially sporting events, are incredibly unpredictable, but it seems like there is a way to better spread out preparation.  It would allow for changes with less stress about timing surrounding them.  I would have a checklist built out for the entire season with deadlines for each section.  Collaboration with all other departments would be necessary, but reasonable to do.