TaskStream Frequently Asked Questions (TSFAQs)

Q: My professor said I he/she could not access my work, but I uploaded it.  What can I do?

A: Make sure you click submit after you attach your file. 

Q:  I just enrolled using my key code but I cannot access my program

A: It takes 24-48 hours for us to update the system and add your account information. 

Q:  I am in my program but I do not see my student whom I need to evaluate.   Please Help!

A:  Make sure your student has an account and has added the program.   Once she/he has, it takes 24-48 hours to update the system.  If the student has an account and added his/her program, then make sure you have your evaluator tab selected on your home page, then choose your program.  Choose search for multiple people.  Select DRF area to display.  Choose the evaluation you would like to work on (Assessment 4 or 6 could have the TC Observation/Evaluation Form).  Then search all individuals and continue.  Scroll the list and you will see your student.  If you have followed the steps and you still can’t access students, please call the TaskStream Helpline 1-800-311-5656 or email help@taskstream.com.

Q:  I want print my evaluation or work on TaskStream.  How do I do this?

A:  Locate the print icon on your page that you are working on.  Then set your printer to print in the Landscape format.  This will enable you to print and share your work.  Once you click on the print view, you will be able to print  the form using your normal routine.

Q:  This was the glitch: I have one undergrad and two graduate students. I didn't realize that there were two different lists.

A:  You can either evaluate individuals by pulling up the specific DRF Program (i.e. Teacher Education Elementary Education) making sure your evaluator button is clicked on (this is the preferable choice when completing the TC Evaluation or Observation Form) or use the evaluation shortcut to view multiple DRF Programs at once- and then click on all items requiring evaluation at once.  Choose the programs you would like to evaluate and then the area such as TC Evaluation/Observation Form.  If your students reside in different programs, in order to access them, you must choose the program where they are registered.

Q:  I cannot access an evaluation that was submitted by a student for me to score. 

A:  First make sure you have the evaluator tab not the reviewer tab selected.  If this is still the case, then make sure that the student chose you as the evaluator.  If this is the case then, make sure you are looking in the right program.  You may have been assigned more than one DRF Program.  If you still have concerns about accessing the  work, please call or email TaskStream directly.

Q: How do I share my completed TC Evaluation Form with my cooperating teachers or save the completed form for my records?

A:  To save your form currently, please go into print view and copy and paste the print view version into a Word Document and save it on your computer.  You can then share this form with your cooperating teacher.  In the future, you will be able to save it as a PDF by way of TaskStream but for now, it can only be saved through the print view option.  You can also print the form out as a hard copy using this process.

Q:  I made mistake on the form and I submitted it as final.  How do I make a change?

A:  Contact your TaskStream coordinator and she will re-open the form for you to make the change if necessary.