Noberto Garcia
(540) 835-7880 | nobertogarcia97@gmail.com

EDUCATION
J. Sargeant Community College, Richmond, VA                                   Dec 2022
Associate of Applied Science, American Sign Language- English Interpretation                             4.0 GPA
Phi Theta Kappa Honor Society Member

SKILLS
Language: Spanish and Portuguese (fluent in both), French (familiar), American Sign Language (familiar)
Computer: Microsoft Office, Canvas, Taskstream

LEADERSHIP EXPERIENCE
Mellon Pathways Program, J. Sargeant Community College                                  August 2020-Present
• Participate in selective program for students transferring to VCU to complete their bachelor’s degree
• Attend over 15 cultural and professional development events and workshops each semester 
• Build and develop an e-portfolio that includes reflections and exploration of personal experiences

Student Council, J. Sargeant Community College                                   August 2020-Present
Secretary 
• Develop weekly agenda for staff meetings and distribute it at least 24 hours prior to the meeting
• Record accurate notes each meeting and share with fellow senate members

CUSTOMER SERVICE EXPERIENCE
Jackson Park Inn, Pulaski, VA                                                             07/19-Present
Front Desk Clerk
• Confirm, edit, and manage hundreds of incoming reservations and group bookings
• Resolve immediate customer issues to ensure a positive guest experience
• Process confidential guest card information 
• Strive for a friendly and welcoming front of house experience  

Unishippers, Midvale, UT                                                                   08/18-02/19
Account Executive/Inside Sales
• Contacted and developed sales leads and close sales from prospecting activities
• Addressed customer concerns and demonstrated empathy 
• Consistently identified new sources of business
• Articulated ideas clearly and concisely, adjusting the message to match the audience

Dell EMC, Draper, UT                                                    08/18-07/18
Scheduling and Dispatch Representative/Latin America Department
• Understood extensive international logistics and operations 
• Provided exceptional, ongoing service to existing and new clients
• Studied extensively to understand products and services offered by company
• Offered critical trilingual services 

Carter Bank and Trust, Pulaski, VA                                                    09/17-12/17
Lobby/Drive-In Teller
• Provided superior customer service in person and on the phone; understood and helped each customer with
   bank products, balancing, efficient cash handling and manual bookkeeping
• Demonstrated effective problem solving in stressful situations and always remained calm