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| Goal 1: Adoption of Quality Matters Standards Update course design processes, documentation and course templates to increase level of compliance with Quality Matters standards for design of online and hybrid courses. |  | Measure: 1.1 Professional Development | |  | | | | Proposed actions to achieve goal: a. ID staff will participate in professional development activities to become proficient in application of Quality Matters rubric for evaluation of online and hybrid courses Expected Results: a. Successful completion of Quality Matters workshops Details/Description: |
|  |  | Measure: 1.2 Course Evaluation-Initial Institution level; Direct - Other | |  | | | | Proposed actions to achieve goal: a. Conduct quality review of sample courses using the Quality Matters rubric Expected Results: a. Identify general deficiencies (deficiencies related to course template or those found across all courses) and course-specific deficiencies Details/Description: |
|  |  | Measure: 1.3 Course Improvements Direct - Other | |  | | | Proposed actions to achieve goal: a. Identify solutions to correct general deficiencies identified in measurement 1.1
b. Apply identified solutions to course templates
c. Apply identified solutions to course design process
c. Apply identified solutions to process documentation as indicatedExpected Results: a. A list of corrective solutions is identified
a, b, c: Solutions are applied and deficiencies are corrected Details/Description: |
|  |  | Measure: 1.4 Course Evaluation-Post Institution level; Direct - Other | |  | | | | Proposed actions to achieve goal: a. Conduct quality review of sample courses using the Quality Matters rubric (new courses will be reviewed in order to demonstrate updates to process and documentation) Expected Results: a. Courses will demonstrate a significant increase in their adherence to the Quality Matters standards Details/Description: |
|  |  | Measure: 1.5 Continued Conversion of Existing Courses | |  | | | | Proposed actions to achieve goal: a. Continue to convert existing courses to online or hybrid format, adopting the principles and strategies identified in Measures 1.1 to 1.4 Expected Results: a. New and converted courses that adhere to Quality Matter standards. Details/Description: The courses described in 1.5 will not be included in the 2017-18 assessment efforts (Measures 1.1 to 1.4) but may be assessed in subsequent years. |
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| Goal 2: Review of Repeat Courses Conduct ongoing quality review of repeat online/hybrid courses in preparation for each course offering and correct deficiencies as needed. |  | Measure: 2.1 Evaluation of Course Technology Course level; Direct - Other | |  | | | | Proposed actions to achieve goal: a. Review all course elements to identify technological issues such as bad links, misconfiguration of settings, etc. Expected Results: a. All issues are identified and corrected Details/Description: |
|  |  | Measure: 2.2 Instructor Feedback Course level; Direct - Other | |  | | | Proposed actions to achieve goal: a. Instructors are prompted to provide feedback and suggestions regarding minor improvements to the course (rewording of assignments, replacement of individual resources, additional instructions, technical improvements, etc.)
b. Instructors are prompted to provide feedback regarding perception of major issues with the courseExpected Results: a. Minor changes are implemented in preparation for the course delivery and applied back to the master course shell
b. The request is reviewed and, if approved, is implemented for immediate delivery or for the next delivery of the course. For SCPS courses, significant changes to content or changes that alter the courses curriculum are forwarded to the Executive Director of SCPS for review Details/Description: |
|  |  | Measure: 3.3 Template Update Institution level; Direct - Other | |  | | | | Proposed actions to achieve goal: a. Course template will be updated to increase adherence to Quality Matters standards (see Goal 1). Template changes will be applied to all previously designed course masters Expected Results: a. All previously designed active course masters will be updated to reflect updated template Details/Description: |
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| Goal 3: Facilitate the Adoption and Use of Moodle Facilitate the adoption and use of Moodle, the Manhattan College learning management system, through a comprehensive strategy of training, support and feature enhancements to Moodle. |  | Measure: 3.1 Faculty Moodle Training Institution level; Direct - Other | |  | | | Proposed actions to achieve goal: a. Continue to provide Moodle training to all new faculty as part of new faculty orientation
b. Continue to provide Moodle training as part of New Adjunct Orientation
c. Offer open Moodle training sessions during first week of each semester
d. Provide on-demand training for all faculty interested in using Moodle for their courses
e. Continue to update and expand on library of training materials compiled on the Moodle Training Course
f. Update Manhattan College Instructional Technology blog with tips and tricks for using Moodle effectively as well as new features as they become availableExpected Results: a. All new full-time faculty receive Moodle training as part of new faculty orientation
b. All interested new adjunct faculty receive Moodle training as part of New Adjunct Orientation
c. At least two open Moodle training sessions are offered during the time period extending from one week before and week after the first day of class
d. All requests for one-on-one training are honored
e. All training materials are updated for each new version of Moodle
f. Manhattan College Instructional Technology blog is updated at least twice monthly and whenever changes occur or new features become available Details/Description: |
|  |  | Measure: 3.2 Moodle Support Institution level; Direct - Other | |  | | | Proposed actions to achieve goal: a. Provide timely responses to faculty support requests
b. Partner with Client Services to better prepare Client Services personnel for providing effective Tier 1 and Tier 2 support to faculty and students
c. Partner with Library Circulation staff to provide basic troubleshooting strategies for common student Moodle issuesExpected Results: a. Non-problem help requests (requests relating to a question not related to a Moodle issue) are responded to within 24 hours. Problem help requests are resolved as quickly as possible or to escalated to ITS as needed
b. There is a reduction in the number of basic help requests escalated from Client Services to Instructional Design
c. There is an increase in the number of student issues that Library Circulation staff is able to resolve Details/Description: |
|  |  | Measure: 3.3 Moodle Feature Enhancements Institution level; Direct - Other | |  | | | | Proposed actions to achieve goal: a. Explore and implement possible feature enhancements available through third party plugins and changes to the administrative settings for Moodle Expected Results: a. All new plugins available through the Moodle plugin repository are reviewed, tested and installed on Moodle production server, as appropriate Details/Description: |
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| Goal 4: Evaluation and Adoption of Instructional Technologies Evaluate currently available instructional technologies in relation to instructional needs expressed by faculty and students for face-to-face instruction, online/hybrid instruction, and/or for mitigating learning disruptions and adopt as appropriate. |  | Measure: 4.1 Needs Analysis of Instructional Technologies Institution level; Indirect - Other | |  | | | | Proposed actions to achieve goal: a. Conduct a needs analysis to determine areas of need or interest in implementing new instructional technologies (e.g to solve a known problem, to pilot an innovative teaching strategy, to replace something that is not working properly, etc.) Expected Results: a. Needs and interests inventory is developed and items are ranked by degree of need or interest expressed (number of faculty expressing similar needs, severity of the problem to be solved, etc.) Details/Description: |
|  |  | Measure: 4.2 Preliminary Technology Evaluation Institution level; Indirect - Other | |  | | | | Proposed actions to achieve goal: a. Attend professional development, collaborate with instructional designers and technologists at other institutions and do independent research to identify and conduct basic evaluation of available technologies that align with determined needs and interests Expected Results: a. A list of available technologies is compiled and ranked based on the degree to which they meet expressed needs and interests as well as the general feasibility of implementation given financial, infrastructure and compatibility constraints Details/Description: |
|  |  | Measure: 4.3 Testing, Evaluation and Recommendation Institution level; Indirect - Other | |  | | | Proposed actions to achieve goal: a. Test and evaluate available technologies within Instructional Design and/or through faculty/student piloting to determine the quality of each technology and how well it meets the need or interest expressed
b. Technologies are selected and adopted based on how well they meet the needs or interests expressed. Any institutional adoption is recommended through the Academic Technology Subcommittee to the Campus Technology CommitteeExpected Results: a. Each technology is rated and ranked according to how well it meets the need or interest expressed
b. Adopted technologies align with expressed needs and interests and are approved by Academic Technology Subcommittee or other relevant parties Details/Description: |
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