2017-2018 Manhattan College Goals

  1. Home
  2. Administrative Units
    1. Academic Affairs (Provost Office)
    2. Academic Success (Assistant VP Office)
    3. Center for Academic Success
    4. Athletic Academic Advising
    5. CSTEP
    6. Higher Education Opportunity Program (HEOP)
    7. Specialized Resource Center
    8. Associate Provost (Compliance)
    9. Center for Ethics
    10. Center for the Study of the Future of Education
    11. Center for Urban Resilience and Environmental Sustainability (CURES)
    12. Holocaust, Genocide, and Interfaith Education Center
    13. Information Technology Services
    14. Library
    15. Archives
    16. Instructional Design
    17. Office of Institutional Effectiveness (Assistant Provost)
    18. Institutional and Survey Research
    19. Office of Assessment and Accreditation
    20. Registrar
    21. Student and Faculty Development (Assistant VP Office)
    22. Center for Excellence in Learning and Teaching (CELT)
    23. Center for Graduate School and Fellowship Advisement
    24. Community Based Service Learning
    25. Study Abroad Office
    26. Grant Administration
    27. College Advancement (VP Office)
    28. Alumni Relations
    29. Planned Giving
    30. Annual Giving
    31. Capital Campaign
    32. Development (Assistant VP Office)
    33. Annual Giving
    34. Corporate and Foundation Relations
    35. Principal Gifts
    36. Marketing and Communications AVP Office
    37. Advertising
    38. Enrollment Management (VP Office)
    39. Admission and Enrollment Operations
    40. Media Relations
    41. Publications and Editorial Services
    42. Special Events
    43. Web Development
    44. Admission for Graduate Programs and SCPS
    45. Financial Aid Administration
    46. Transfer Admission
    47. Facilities (VP Office)
    48. Physical Plant
    49. Finance (VP Office)
    50. Business and Conference Services
    51. Controller (and AVP Office)
    52. Student Accounts (Bursar)
    53. Human Resources, Title IX (VP Office)
    54. Office of Mission
    55. Strategic Plan
    56. Student Life VP Office
    57. Athletics
    58. Campus Ministry and Social Action (Assistant VP Office)
    59. Center for Career Development
    60. Counseling and Health Services
    61. Dean of Students (and Assistant VP Office)
    62. Residence Life
    63. Student ID Office
    64. Student Activities
    65. Event Services
    66. Multicultural, International, and Fitness (Assistant VP Office)
    67. Fitness Center
    68. Multicultural Affairs
    69. International Students and Scholars
    70. Public Safety
  3. Academic Units
Home > Administrative Units > Information Technology Services

Information Technology Services

Administrative Goals

Goal
GoalMapping
1.1 - SUSTAINABLE STAFFING

      Recruit, develop, and retain a capable and qualified IT workforce to support and extend the capabilities and capacities of campus IT services in the face of growing external competition and limited budget.

     

      1.2 - NEXT-GENERATION ENTERPRISE IT

      Continue to develop and maintain an IT infrastructure with an emphasis on agility, scalability, cost-effectiveness, and effective analytics. Establish a robust information technology infrastructure for the provisioning, delivery, and management of information systems and services to meet the current and future needs of the college. Identify and accelerate adoption of public and private cloud opportunities.

     

      1.3 - INFORMATION SECURITY

      Develop a holistic, agile approach to reduce institutional exposure to information security threats through a combination of information security awareness training and promotion as well as developing systems, applications, processes, and procedures to protect campus data and resources.
A Strategic Plan for MC, 2011-25 Phase II 2015-20: 2.5.2 Commit resources to recr...link opens in new window,
 
2.1 - BUSINESS PROCESSES

      Optimize campus­-wide business process to achieve optimal organizational/operational efficiencies.

     

      2.2 - APPLICATIONS

      Modernize key applications to ensure that they are user-friendly, secure, and sustainable. Identify opportunities to supplement or replace ineffective or inefficient processes and/or applications.

     

      2.3 - DIGITAL TRANSFORMATION OF LEARNING

      Enable teaching and learning to accelerate student success by developing and supporting an easy to use, effective and modern learning ecosystem.
A Strategic Plan for MC, 2011-25 Phase II 2015-20: 3.1.3 Continue to support inno...link opens in new window,
 
3.1 - SUPPORT SERVICES

      Provide exceptional customer service and support.

     

      3.2 - PROFESSIONAL DEVELOPMENT

      Implement a campus-wide benchmark for technology proficiency supported by internal and external professional development programs

     

      3.3 - EMPOWERED USERS

      Foster a culture of empowerment within ITS and amongst users to raise the level of support provided by ITS.
A Strategic Plan for MC, 2011-25 Phase II 2015-20: 2.5.4 Ensure that the College'...link opens in new window
 
4.1 - STRATEGIC LEADERSHIP

      Establish and execute an effective and collaborative strategy for IT decision-making and communication. Develop, document, publish, and implement a comprehensive IT Governance / Strategic Planning vision. Further develop partnerships within the College Technology Committee (CTC).

     

      4.2 - OPTIMIZED AND SUSTAINABLE FUNDING

      Develop IT funding models that sustain core services, support innovation, and facilitate growth.

     

      4.3 - DATA-INFORMED DECISION MAKING

      Continue to develop opportunities to better share and summarize institutional data with key campus decision-makers. Ensure timely, accurate, and convenient access to relevant and meaningful data summaries.

     

      4.4 - DATA MANAGEMENT AND GOVERNANCE

      Develop procedures and processes to ensure that institutional data is accurately and securely maintained and appropriately shared.
A Strategic Plan for MC, 2011-25 Phase II 2015-20: 2.2.4 Continually assess our e...link opens in new window,
Academic Affairs 2016-2017: Ensure that Resources are plan...

Assessment Methods

 
Show Descriptions

 - ITS Department Administrative Goals Set 2017-2018 -

Goal
 
 
ITS Goal 1: IT Foundations
1.1 - SUSTAINABLE STAFFING

            Recruit, develop, and retain a capable and qualified IT workforce to support and extend the capabilities and capacities of campus IT services in the face of growing external competition and limited budget.

           

            1.2 - NEXT-GENERATION ENTERPRISE IT

            Continue to develop and maintain an IT infrastructure with an emphasis on agility, scalability, cost-effectiveness, and effective analytics. Establish a robust information technology infrastructure for the provisioning, delivery, and management of information systems and services to meet the current and future needs of the college. Identify and accelerate adoption of public and private cloud opportunities.

           

            1.3 - INFORMATION SECURITY

            Develop a holistic, agile approach to reduce institutional exposure to information security threats through a combination of information security awareness training and promotion as well as developing systems, applications, processes, and procedures to protect campus data and resources.
 
Click to Collapse MeasureMeasure: INFORMATION SECURITY
Institution level; Direct - Other
 
 
Proposed actions to achieve goal: Increase number of Information Security awareness and training initiatives for 2017-2018 compared to 2016-2017.
Expected Results: ITS will schedule more sessions to involve more participants.
Details/Description:
Click to Collapse MeasureMeasure: INFORMATION SECURITY
Other level; Direct - Other
 
 
Proposed actions to achieve goal: Decrease number of "compromised account" trouble tickets.
Expected Results: Compare # of trouble tickets for "compromised accounts" between 2016-2017 and 2017-2018. Expected result is less trouble tickets in 2017-2018 due to increased training and awareness.
Details/Description:
Click to Collapse MeasureMeasure: NEXT GENERATION IT
Institution level; Direct - Other
 
 
Proposed actions to achieve goal: Migrate appropriate campus services from datacenter-hosted systems to private and/or public cloud environments.
Expected Results: Systems due for hardware refresh moved to private or public cloud environments. Record # of services newly provisioned or refreshed and whether or not they've been migrated to a cloud environment.
Details/Description:
Click to Collapse MeasureMeasure: SUSTAINABLE STAFFING
Other level; Direct - Other
 
  
 
ITS Goal 2: Institutional Processes and Applications
2.1 - BUSINESS PROCESSES

            Optimize campus­-wide business process to achieve optimal organizational/operational efficiencies.

           

            2.2 - APPLICATIONS

            Modernize key applications to ensure that they are user-friendly, secure, and sustainable. Identify opportunities to supplement or replace ineffective or inefficient processes and/or applications.

           

            2.3 - DIGITAL TRANSFORMATION OF LEARNING

            Enable teaching and learning to accelerate student success by developing and supporting an easy to use, effective and modern learning ecosystem.
 
 No measures specified 
 
ITS Goal 3: Customer Service and Support
3.1 - SUPPORT SERVICES

            Provide exceptional customer service and support.

           

            3.2 - PROFESSIONAL DEVELOPMENT

            Implement a campus-wide benchmark for technology proficiency supported by internal and external professional development programs

           

            3.3 - EMPOWERED USERS

            Foster a culture of empowerment within ITS and amongst users to raise the level of support provided by ITS.
 
Click to Collapse MeasureMeasure: SUPPORT SERVICES
Institution level; Indirect - Survey
 
 
Proposed actions to achieve goal: Compare satisfaction survey results between 2016-2017 and 2017-2018.
Expected Results: Higher level of satisfaction with ticketing survey results.
Details/Description: Closed support requests trigger a satisfaction survey to the requestor.
Click to Collapse MeasureMeasure: SUPPORT SERVICES
Institution level; Direct - Other
 
 
Proposed actions to achieve goal: Decrease number of SLA violations year over year for ITS support requests
Expected Results: Number of SLA violations between 2016-2017 and 2017-2018 decrease over same time periods.
Details/Description:
Author: Manhattan College Manager
Last modified: 4/21/2017 11:15 AM (EST)