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Overview
Directions
What is a browser? Does it matter which one I use for accessing TaskStream?
Your browser (such as Internet Explorer or Firefox) is a computer application that allows you to access and view various web sites on the Internet. TaskStream is a highly dynamic environment that responds slightly differently to each browser.
Supported Browsers
PC
Microsoft Internet Explorer 6.0 and above
America Online (AOL) 9.0 and above
Mozilla Firefox 1.5 and above
Google Chrome 1.0 and above
Mac
Mozilla FireFox 1.5 and above
Apple Safari 1.3 and above
Optimal Browsers
PC
Microsoft Internet Explorer 7.0
America Online (AOL) 9.0 and above
Mozilla Firefox 3.0 and above
Google Chrome 2.0 and above
Mac
FireFox 2.0 and above
Apple Safari 3.0 and above
How can I tell which browser version I have?
Depending on your browser and platform (PC/MAC), follow the directions below.
To find out which version of Microsoft Internet Explorer is being used on a PC:
Open Internet Explorer
Click "Help" on the tool bar
Click "About Internet Explorer"
A new window named "About Internet Explorer" will pop up that indicates which version of Internet Explorer is being used
To find out which version of Mozilla Firefox is being used on a PC:
Open Firefox
Click "Help" on the tool bar
Click "About Mozilla Firefox"
A new window will pop up that indicates which version of Firefox is being used
To find out which version of America Online (AOL) is being used on a PC:
Open AOL
Click "Help" on the tool bar
Click "About America Online"
A new window will pop up that indicates which version of AOL is being used
To find out which version of Google Chrome is being used on a PC:
Open Chrome
Click "Customize and Control Google Chrome" on the tool bar
Click "About Google Chrome"
A new window will pop up that indicates which version of Chrome is being used
To find out which version of Apple Safari is being used:
Click "Safari" on the menu bar
Click "About Safari"
A new window will pop up that indicates which version of Safari is being used
To find out which version of Mozilla Firefox is being used on a Mac:
Open Firefox
Click "Help" on the tool bar
Click "About Firefox"
A new window will pop up that indicates which version of Firefox is being used
What if my browser shows a message that says I need JavaScript?
TaskStream uses JavaScript to enhance the interactivity and functionality of our site. Your Web browser comes with JavaScript capability. If you have received this message, it means that your browser's JavaScript feature has been disabled. You will have to manually enable this feature and restart your browser. Depending on your browser, follow the directions below.
Microsoft Internet Explorer 6+
Click "Tools" on the menu bar
Click "Internet Options"
Click the "Security" tab
Click "Custom Level" button
Look for "Scripting Category"
Choose “Enable” option
Click OK
Mozilla Firefox 1.5+
Click "Tools" on the menu bar
Click "Options"
Click the "Content" icon
Check "Enable JavaScript" option
Google Chrome
Google Chrome has Javascript enabled by default, and does not currently support in-browser functionality to disable it.
Apple Safari 1.3+
Click "Safari" on the menu bar
Click "Preferences"
Click the "Security" tab
Click "Enable Java" and "Enable JavaScript" option
This issue may also be caused by certain security software. You may need to disable or adjust your preferences on your computer while working in TaskStream.
Directions
Q: I uploaded a file with my Mac. Now the attached file will not open.
A: An error of this nature may occur if the document has been saved and then uploaded without the proper file extension because of the way Mac handles files and file extensions. To remedy this situation, remove the file from your work, and then re-save it ensuring that the extension is included in the document path.
Directions
I have a pop-up blocker enabled in my web browser. Will it affect my use of TaskStream?
Yes. TaskStream utilizes pop-up windows in order to deliver our tools in the most efficient manner possible. Luckily, in most browsers TaskStream can be added as an ‘accepted site’. This will allow TaskStream’s pop-up windows to appear as you browse www.taskstream.com. The instructions for your specific pop-up blocker can be found below. Please keep in mind that your pop-up blocking software may be installed on your computer as a separate piece of software or as part of a security software package.
Browsers
Microsoft Internet Explorer (XP SP2, Vista)
Click "Tools" in the IE menu bar
Select "Pop-up Blocker" and then "Pop-up Blocker Settings"
Enter "*.taskstream.com" in the "address of website to allow" text box, and click the "Add" button
America Online (AOL)
Go to AOL keyword: "Pop-up Preferences"
Enable the "Suppress pop-ups from web sites.." checkbox
Enter "http://www.taskstream.com" in the "Allow only these sites" text box, and click the "Add" button
Click the "Save" button
Google Chrome
Google Chrome has pop-ups enabled by default, and does not currently support in-browser functionality to disable them
Browser Toolbars
Yahoo
Click the pop-up icon on the Yahoo toolbar
Select "Always allow pop-ups from"
A list appears of pop-ups that were blocked during the current session
Highlight taskstream.com's website and click the "Allow" button
Google
Click the pop-up blocker button on the Google toolbar
The current webpage will re-load and the pop-up blocker button should say "Site pop-ups allowed"
MSN
Click the "Options" button on the MSN toolbar
Click the "Pop-up Guard Settings..." button
Click the "Allow list" tab
Enter ‘http://www.taskstream" in the text field and click the ‘Add’ button
Click the "OK" button the bottom of the page
Earthlink
Click the 'Earthlink Pop-Up Blocker' button on the toolbar
Select the 'Always allow pop-ups for this Web site' option
Why is my computer unable to get pop-ups from taskstream.com?
If pop-up windows do not appear within TaskStream, more than likely you have a pop-up blocker installed on your system. A pop-up blocker prevents websites from opening additional windows while you surf. TaskStream employs pop-up windows to make our tools easier to use. To allow pop-up windows from TaskStream, first find out what type of pop-up blocker is installed. Please keep in mind that your pop-up blocking software may be installed on your computer as a separate piece of software or as part of a security software package.
When I click on a button it seems as if nothing ever occurs, why is this happening?
Certain web browsers have software that regulates the creation of new windows within a website, this software is commonly referred to as 'pop-up blockers'. If you’re not getting any pop-up windows, more than likely you have a pop-up blocker installed on your system. TaskStream employs pop-up windows to make our tools easier to use. To allow pop-up windows from TaskStream, first find out what type of pop-up blocker is installed.
