I am soon to be a recent graduate of the Bachelor of Science in Instructional Design & Technology program at Walden University. What initially attracted me to this exciting field of study was my passion life-long learning, and my combined background in art and commercial design, computer sciences and technology, and academia.

From 2000-2003, I was enrolled in a three-year Art & Design for Business/Commercial Art course at a technical trade school. It was there that I developed a sense of design and how it affects our daily lives. I learned many technical aspects of design, including tools such as Adobe Photoshop and Illustrator, and coupled that with insights into the psychology of art, color, design, and branding.

After graduating that program, I joined the Air Force Reserves and worked in Supply and Logistics. I have served in overseas rotations and deployments supplying C-130s and U2 spy planes. My experiences gave me a deeper appreciation of technology as well as constructed systems and processes, and I began a career in information technology. I have worked full-time for companies such as Hewlett-Packard and dbaDIRECT/LUCRUM, as well as long-term contracts with Xerox and Proter & Gamble, troubleshooting and repairing customer equipment and maintaining software, hardware, and basic network functions.

My roles as in NCO in the military as well as a desktop analyst in which I provided support to various people impressed upon me the need for designing effective means of helping people to learn with and through the use of technology, which has lead me to instructional design. My academic experience at the University of Cincinnati and Walden University helped me to further advance my skills and understanding with design elements, technology, and the psychology of learning, group dynamics, web design, the ADDIE model, and much more. I have recently moved to Nashville, TN, where I look forward to finding new opportunities that will allow me to further define these skills, and continue to help others learn and grow in their respective fields of expertise.  

dbaDirect/Lûcrum, Inc. – Shared Services Group, Team Member (Jan-Dec 2012)

• Maintained Lûcrum cloud servers and provide technical support to employees/clients.
• Monitored servers of Fortune 500 companies and resolve monitoring conflicts.
• Resolved conflicts at OS, software, application levels both face-to-face and remotely.
• Provided support for all desktop issues and recorded tasks in technical documentation.

Procter & Gamble/Xerox/TAC Worldwide – Optimization Analyst (July-Oct 2009)

• Traveled nationwide to Procter & Gamble facilities to assist with infrastructure optimization.
• Analyzed functionality and capability of all peripheral networks and devices.
• Organized and recorded analyses with software, web-based programs, and hard copy.

Hewlett-Packard – Customer Engineer/Field Support Technician (Apr 2008 – Jun 2009)

• Offered direct customer support and repair for desktop and peripheral devices.
• Completed installations, preventative maintenance, troubleshooting and repair of PC/Microsoft laptops, desktops, workstations, servers, and printers on-site.
• Logged detailed case notes and completed daily logistical and administrative duties.

Pomeroy, TAC Worldwide, BrookSource – Contract IT Professional (May 2005 – July 2007)

• Completed desktop rollouts, point-of-sale installations, and break-fix tasks
• Assisted network administrators/end-users with roaming profiles, login scripts, connectivity, DNS/TCI/IP issues, web site updates, MS Exchange and email filtering, form updates.
• Installed, repaired, and removed rack-mounted servers/CISCO equipment.

United States Air Force Reserves – Staff Sergeant/E5, (July 2003 – July 2009)

• Armed Services Medal Veteran, Meritorious Service, and other awards and decorations
• Attained Journeyman skill level in Supply and Secret level security clearance.
• Deployments and rotations in Germany and Cyprus; Training in Tampa, Charleston, etc.
• Provided on-the-job training to airmen and Self Aid & Buddy Care training.
• Squadron Drill Master and Airman of the Month, Lackland AFB (Dec 2003- Jan 2004).

Walden University – Bachelor of Science: Instructional Design/Technology (Oct 2011-Aug 2013)

• Coursework in: Networking Fundaments & Administration, Web Design, Learning Management Systems, Technology & Learning, Multimedia Tools and Instructional Design.
• Specialization in Computer Management and technology-based management systems.
• Familiarized with adult learning theory, blended/e-learning, and the ADDIE model.
• University focus on positive social change in multicultural societies.

University of Cincinnati—Blue Ash College (Jan 2010- May 2011)

• Coursework in: Elementary Spanish I, II, & III, Public Speaking, and Business Ethics.
• Member, Phi Theta Kappa Honor Society; Chapter Public Relations, 2010-2011.
• Member, National Society of Collegiate Scholars, 2011-present.
• Instructed and oriented new students as Student Ambassador, 2010-2011.
• Outstanding Service Award and Department Honor Award recipient.

Erie County Technical School—Art & Design for Business (Sep 2000- May 2003)

• Coursework in: Adobe Photoshop, Illustrator, Flash, web design fundamentals, business logo and letterhead design/forms and templates, psychology of art and learning.
• Student Ambassador at State Senate and House of Representatives in Harrisburg, PA.
• Seminar and course training in Leadership Skills and Business Development.