This resume serves as an introduction into my professional skills and accomplishments. This is a snapshot of the type of professional activities I have partaken in, as well as indicates the impact of the trainings I have facilitated and developed; however, what it will not show you is how I deliver educational experiences to individuals and groups I have the pleasure to interface with. Technology has become an integral part of the learning environment. Distance Education has many wonderful benefits and features. Online educational experiences can be created to maximize results and are an excellent choice in much technical training. It is also necessary to have an Instructional Designer who has the expertise and ability to analyze the organizational strengths and needs to determine the appropriate educational delivery that will have the most successful outcomes. In many organizations, cultivating interpersonal skills individually and collectively can be challenging. These types of training are best captured during a face to face training event where behavioral measures can be employed and evaluated.

 It is my personal objective to understand each company's unique internal and external customer base. In accomplishing this vital step, it allows a better evaluation to effectively customize a training and development program that will meet and exceed expectations. As an organization seeks to improve their bottom line, the only way to accomplish amazing results is through the development of those individuals who make up the company.

Degrees:

Masters of Science in Instructional Design and Technology; Walden University, expected completion date of October 30, 2011

Bachelors of Arts in Psychology; University of Central Florida

Certificates:

• Certified Child Welfare Trainer, 2005, University of South Florida
• Supervising for Excellence, 2007, Family Services of Metro Orlando
• Instructional Design, 2008, Langevin Learning Centers
• Instructional Design, 2010, Walden University

FACILITATOR

• Identify training needs and deliver a multitude of trainings on various topics.
• Present at multiple State-wide conferences.
• Continuously deliver training to college degreed professionals entering child welfare in the capacity of Protective Investigators and Case Managers. To date, more than 10,000 trained.
• Present to major stakeholders such as hospitals, law enforcement agencies, Legal Aid society, Independent Living Counselors, Foster Parents and Guardian Ad Litems.
• Conduct regular trainings to educate child welfare professionals and school staff on advocacy, educational and dependency laws.
• Deliver technical trainings on Child Protection Data Base software.  . 
• Teach mandatory court ordered Divorce Classes for Parents.

ORGANIZATION & DESIGNING

• Serve as an Instructional Designer to itemize and structure learning materials through the development of Standard Operating Procedures and Technical Training Materials.
• Develop trainings based upon needs assessment. Have created approximately 23 courses, inclusive of instructional materials and guides.
• Synthesize information into comprehensive reports to ascertain vital strengths, needs and recommendations.
• Assist in identifying other’s time management processes and foster individualized planning for more efficacy.
• Provide learners detailed feedback synthesizing strengths and opportunities for improvement

PROJECT MANAGEMENT & COLLABORATION

• Conducts Project Management updates to key stakeholders on a host of initiatives and status of instructional materials in development.
• Create platforms online to foster open dialogue and venue to post discussions on areas of process improvement, clarification of concepts, housing or resources and networking contacts.
• Liaison between lead agency and community providers to ensure knowledge sharing and plan multi-agency trainings.
• Point Person in the Orange and Osceola counties for the public schools collaborative efforts in bridging the gap in Educational Outcomes of the children in Foster Care.
• Orchestrate presenters that unite multiple stakeholders to share information on systems to network more efficiently.

RESEARCH & ANALYSIS                                                                                                                             

• Customize experiences through surveying learning styles and detecting trends.
• Personally research and obtain training related content on multiple subject areas for intensive curricula.
• Actively locate statutes and protocols to relay critical information to staff.
• Engage and acquire sensitive information through conducting interviews with multiple stakeholders.
• Analyze training needs within agencies and examine methods to mitigate issues and improve systems.

QUALITY ASSURANCE & ACTION PLANNING

• Participate in brainstorming sessions for process improvement and monitor results.
• Conducts case file reviews to evaluate best practices and standards set forth by the State of Florida. Provides detailed steps of actions to be completed.
• Grades case file and assesses interpersonal skills of candidates seeking professional certification. Provides specific and written feedback in regard to passing/failing.
• Mentor trainees and demonstrate appropriate modeling of interviews, as well as paperwork and reports.
• Develop training plans for learners and document progress on outcomes.
• Provide one on one instruction and guidance to new staff to assist in the transfer of learning and the application of job skills.

Starwood Vacation Ownership-Performance Development Specialist, February 2011-Present

Family Services of Metro Orlando- Orlando, Fl.-Training Specialist, December 2005 to February 2011            

Orlando Regional Healthcare; Child Protection Team- Orlando, Fl-Senior Case Coordinator, April 2001-December 2005                      

Oerther Foods, Franchise of McDonald’s Corporation-Orlando, Fl.-Human Resources Coordinator, July 2000-July 2001      

Orange County Public Schools –Orlando, Fl.-Teacher, August 1999-May 2000                       

Department of Children and Families-Orlando, Fl-Protective Services Counselor, July 1998-July 1999