Expected Results: Increasing communication among student success personnel will allow seamless support designed specifically for each individual student.

Expected Results: By increasing the number of student contacts logged, as well as the scope of how we (CAS staff) refer students, it is expected that more students will interact with student success staff. Increasing student interactions with CAS staff means that more students will become aware of the services available to them, and receive intervention services in a timely fashion.

Details/Description: "Interaction contacts" are defined as "students who have interacted with faculty/staff within the current term (based on an Interaction Contact logged within the current term by a staff person that is connected to the student)".

Expected Results: Keeping CAS staff aware and current regarding the MAPworks program will enable all staff to feel comfortable with the system and utilize it with ease. Minutes for all regularly scheduled staff meetings will allow staff to refer back to the meeting details as a point of reference.

Expected Results: By offering on-line tutoring for graduate students who are enrolled in fully online programs of study, the CAS will be able to engage students in academic support remotely, thus increasing the scope of our academic assistance offerings. This new offering will undoubtedly close the present gap the CAS has experienced in our ability to offer substantial support to online learners.

Expected Results: By expanding the job description of the Learning Specialist and promoting her to Assistant Director, the CAS will be better able to enhance the services offered including; seeking College Reading & Learning Association Level 3 tutor certification accreditation, oversight of the newly created fully online tutoring for graduate students, and expansion of the Supplemental Instruction Program designed to decrease course failure rates. With the recent move and increased traffic in the CAS, modifying our two Graduate Assistants job descriptions is also necessary in order to better meet the needs that resulted from our move and growth.

Details/Description: The necessary changes to the positions are evident when comparing the current job descriptions of the Learning Specialist and GAs, to the newly created job descriptions attached.

Expected Results: Revitalizing our training methods will enhance the services offered to all students while also providing our peer educators with advanced professional development opportunities. These advancements will ultimately help improve degree completion and graduation rates, and overall college retention. A lengthened training will include additional opportunities for our student and professional staff to engage in meaningful team building which will also lead to student and staff department and school retention.

Details/Description: Enhancing our peer educator training model will allow us to take the first steps towards achieving the College Reading & Learning Association's Level 3 tutor training program accreditation.

Expected Results: An increased effort to engage the community and spread awareness about the academic support available to students will allow for more referrals to the CAS thus increasing students traffic and engaging the entire campus community.

Expected Results: Improving our marketing materials and strategies (to compliment our amazing new space!) will revitalize and refresh our public appearance. Keeping all public relations materials current and modern will assist us in attracting the community to our location, and our services.