Katia Cecilia McCleaf

Glen Allen, VA | (804) 461-8104 | katiamccleaf@gmail.com

EDUCATION

J. Sargeant Reynolds Community College, Richmond, VA                                    May 2022                                                                                                                       

Associate of Science, General Studies                                                  4.0 GPA

CAMPUS INVOLVEMENT

Mellon Pathways Program, J. Sargeant Reynolds Community College                               Spring 2020-Present

•  Participate in selective program for students transferring to VCU to complete their bachelor’s degree

•  Attend over 15 cultural and professional development events and workshops each semester 

•  Build and develop an e-portfolio that includes reflections and exploration of personal experiences

CUSTOMER SERVICE EXPERIENCE

Publix Supermarket, Henrico, VA        October-December 2021

Bagger

•  Bagged groceries and retrieved carts from parking lot

•  Handled hundreds of dollars in cash and credit card transactions

•  Ensured shelves were organized properly so customers could find the products they needed quickly and easily

•  Performed a variety of duties including stocking shelves, cleaning up, and taking out the trash

Walgreens Pharmacy, Glen Allen, VA        March- November 2020

Customer Service Associate

•  Provided quality service to a diverse array of customers; greeted patrons warmly at the register and ensured 

   they found everything they were looking for 

•  Handled hundreds of dollars in cash and credit card transactions

•  Ensured shelves were organized properly so customers could find the products they needed quickly and easily

•  Performed a variety of duties including stocking shelves, cleaning up, and taking out the trash

Target, Glen Allen, VA                                                                                               

Sales Floor Team Member & Front-End Associate                                               June 2017- November 2019                                                                          

•  Monitored self-checkout and helped guests process transactions swiftly with a friendly demeanor        

•  Helped guests find items in a timely and efficient manner; walked customers to the items and answered any

   questions they had

•  Stocked shelves in an organized manner 

•  Thrived in a fast-paced environment; was adaptable and handled stress well 

SKILLS

Computer: Microsoft Word and Excel

Interests: Building computers, creative writing, visual arts